Choose the specific problem on your rental receipt, deposit, coverage or return. Each guide separates the facts you can gather from an outcome you cannot assume.
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Before you rely on a policy
Amounts and eligibility can change by branch, vehicle, card, and booking. A pending hold is different from a settled charge.
Find your issue
Deposit is still pending ↗I see two rental charges ↗Deposit is higher than booking quote ↗Debit card rejected at pickup ↗International visitor document check ↗Unexpected under-25 charge ↗Additional driver fee unexpected ↗Damage after rental ↗Loss-of-use or admin fee ↗Unwanted counter insurance ↗Does personal insurance cover rental ↗Credit card rental coverage eligibility ↗Turo damage claim ↗Turo refund after 80 hours ↗Toll charge weeks after return ↗Already paid toll directly ↗Fuel charge despite full return ↗Electric car charging fee ↗Airport concession or CFC fee ↗One-way drop-off price ↗Late car return penalty ↗Prepaid rental cancellation ↗No-show and late flight ↗Cleaning and smoking fee ↗Parking ticket or traffic fine billed ↗Unrecognized posted rental transaction ↗Credit card billing error request ↗Rental counter closed or no car ↗Booked EV category not provided ↗
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Before you dispute a charge
- Get the signed agreement and itemized final invoice.
- Check pending versus posted bank status.
- Keep pickup and return photos, timestamps, and written responses.
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Official sources
- FTC consumer guidance on renting cars ↗ consumer.ftc.gov · reviewed 2026-11-02
- FTC credit card billing disputes ↗ consumer.ftc.gov · reviewed 2026-11-02
Research checked 2026-11-02. Pickup terms and signed agreements can change. Verify your booking details before paying.
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