Credit card billing error request? Follow the transaction and contract evidence before escalating. The steps below give you a practical order of checks, with no promised dispute outcome.
Before you rely on a policy
Amounts and eligibility can change by branch, vehicle, card, and booking. A pending hold is different from a settled charge.
Start with the transaction or contract
Identify the company, booking channel, pickup location and exact line item. A pending authorization and a posted charge need different follow-up.
Step-by-step response
- Read first statement containing the charge and record its date.
- Check FTC guidance on written billing-error notices.
- Send dispute to issuer billing-inquiries address within applicable deadline.
- Include transaction evidence and written explanation.
- Track issuer acknowledgment and resolution.
Evidence to keep
- First statement
- Written notice
- Proof of delivery
- Merchant documents
Keep copies of messages and dates. Do not send a complete card number through an ordinary email form.
If the first answer does not resolve it
Ask the company for an itemized explanation and its case reference. For a posted credit card billing error, ask your card issuer about its dispute process and deadlines; the result is not guaranteed.
Policy and outcomes depend on actual contract, booking channel and jurisdiction.
Official sources
- FTC consumer guidance on renting cars ↗ consumer.ftc.gov · reviewed 2026-11-02
- FTC credit card billing disputes ↗ consumer.ftc.gov · reviewed 2026-11-02
Research checked 2026-11-02. Pickup terms and signed agreements can change. Verify your booking details before paying.