Unwanted counter insurance? Follow the transaction and contract evidence before escalating. The steps below give you a practical order of checks, with no promised dispute outcome.
Before you rely on a policy
Amounts and eligibility can change by branch, vehicle, card, and booking. A pending hold is different from a settled charge.
Start with the transaction or contract
Identify the company, booking channel, pickup location and exact line item. A pending authorization and a posted charge need different follow-up.
Step-by-step response
- Compare reservation inclusions and signed checkboxes.
- Identify LDW/CDW vs SLP/ALI vs PAI/PEC.
- Check whether agent represented it as mandatory.
- Request signed coverage acceptance or decline record.
- Ask branch for removal or written refusal and next escalation.
Evidence to keep
- Booking quote
- Signed agreement
- Counter receipt
- Correspondence
Keep copies of messages and dates. Do not send a complete card number through an ordinary email form.
If the first answer does not resolve it
Ask the company for an itemized explanation and its case reference. For a posted credit card billing error, ask your card issuer about its dispute process and deadlines; the result is not guaranteed.
Policy and outcomes depend on actual contract, booking channel and jurisdiction.
Official sources
- FTC consumer guidance on renting cars ↗ consumer.ftc.gov · reviewed 2026-11-02
Research checked 2026-11-02. Pickup terms and signed agreements can change. Verify your booking details before paying.