Turo cancellation and refunds depends on the exact booking and pickup terms. The 1 research notes below show what is documented, which conditions matter, and where a branch confirmation is still needed.
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Before you rely on a policy
Amounts and eligibility can change by branch, vehicle, card, and booking. A pending hold is different from a settled charge.
What the policy actually says
| Policy point | Applies when | Amount / status | Source |
|---|---|---|---|
| Deposit refund initiationverified scoped | Qualifying clean return: Yes | 80 hours after trip end | Official policy ↗ |
- Turo initiates deposit refund ~80 hours after trip ends only if no damage, unsettled reimbursement invoices, or chargeable roadside service.
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Check the rule against your booking
- Identify Pay Now versus Pay Later terms and booking channel.
- Save the cancellation timestamp and confirmation.
- Separate a refund initiation from the bank posting date.
- Save the location terms and signed agreement before leaving the counter.
What to do next
Use the related tool for a conditional estimate. If your location is not covered by a verified rule, the result will remain unverified instead of using another branch's rate.
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Official sources
- Security deposits United States ↗ help.turo.com · reviewed 2026-11-02
- FTC consumer guidance on renting cars ↗ consumer.ftc.gov · reviewed 2026-11-02
Research checked 2026-11-02. Pickup terms and signed agreements can change. Verify your booking details before paying.
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