Turo is listed as a car-sharing service in this U.S. policy directory. Amounts shown here are conditional research findings, not a quote for every location.
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Before you rely on a policy
Amounts and eligibility can change by branch, vehicle, card, and booking. A pending hold is different from a settled charge.
Policy evidence at a glance
| Policy point | Applies when | Amount / status | Source |
|---|---|---|---|
| Deluxe under 30verified scoped | Vehicle: deluxe; Age from: 25; Age through: 29 | $750 | Official policy ↗ |
| Super Deluxeverified scoped | Vehicle: super deluxe; Age from: 30 | $750 | Official policy ↗ |
| New York vehicleverified scoped | State: NY | $500 | Official policy ↗ |
| San Fernando Valley vehicleverified scoped | Region: San Fernando Valley, CA | $250 | Official policy ↗ |
| Risk-selected tripverified scoped | Risk selected: Yes | $200 | Official policy ↗ |
| Deposit refund initiationverified scoped | Qualifying clean return: Yes | 80 hours after trip end | Official policy ↗ |
| Additional driver fee source needs live reviewmanual reverify | See official policy | Confirm with location | Official policy ↗ |
| Host invoice payment deadlineverified scoped | Invoice: host reimbursement | 48 hours | Official policy ↗ |
| Toll invoice guest responseverified scoped | Invoice: toll; Within 90 days: Yes | 48 hours | Official policy ↗ |
| Host toll reimbursement submission windowverified scoped | Invoice: toll | 180 days | Official policy ↗ |
| Ticket invoice timingverified scoped | Invoice: ticket; Within 90 days: Yes | 48 hours | Official policy ↗ |
| Intervention processing percentageverified scoped | Invoice: eligible toll or ticket; Intervention: Yes | 3 percent | Official policy ↗ |
| Eligible and ineligible claim classificationsverified general | Invoice: reimbursement | Confirm with location | Official policy ↗ |
| Current platform dispute termslegal review required | See official policy | Confirm with location | Official policy ↗ |
Topic coverage status
| Topic | Current research status |
|---|---|
| Security Deposit | Documented examples |
| Debit Card Policy | Documented examples |
| Insurance Coverage | Branch terms needed |
| Additional Fees | Documented examples |
| Young Driver Fees | Branch terms needed |
| Additional Driver Policy | Documented examples |
| Tolls and Fuel | Documented examples |
| Cancellation and Refunds | Documented examples |
| Billing Disputes | Documented examples |
A documented example does not mean every U.S. branch has the same rule. A missing example means we cannot responsibly quote a national amount.
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Choose the issue you need to resolve
Before you book or pick up
- Read the exact location terms, including any franchise or local-renter rule.
- Compare the quoted rental charge with any separate authorization hold.
- Confirm insurance and optional extras before signing.
- Keep the final receipt and return documentation if a charge is disputed.
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Official sources
- Security deposits United States ↗ help.turo.com · reviewed 2026-11-02
- Additional driver requirements and fees ↗ help.turo.com · reviewed 2026-11-02
- Guest invoice and unpaid balance process ↗ help.turo.com · reviewed 2026-11-02
- Guest toll invoice guidance ↗ help.turo.com · reviewed 2026-11-02
- Guest ticket invoice guidance ↗ help.turo.com · reviewed 2026-11-02
- Reimbursement invoice eligibility policy ↗ help.turo.com · reviewed 2026-11-02
- Turo terms of service updated October 2026 ↗ turo.com · reviewed 2026-11-02
Research checked 2026-11-02. Pickup terms and signed agreements can change. Verify your booking details before paying.
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